Terms of Service

1. Who you are dealing with

This website and the services on it are provided by Malaysia Property Guide. In these terms, “we”, “us” and “our” mean Malaysia Property Guide, and “you” means the person using the site or buying from it.

The technology and software that run this website are owned by City Commerce Sdn Bhd, a company registered in Malaysia.

2. What we provide

Malaysia Property Guide provides educational material and general information about buying property in Malaysia. This includes the video course, its lessons, the ebook and paid consultations. We do not sell property. We are not an estate agency, a developer or a licensed legal or financial adviser, and we are not a party to any property purchase, sale, loan or other transaction you make with a developer, seller, agent or lender.

Nothing on this site, in the course or in a consultation is investment, legal or tax advice. Rules, prices, taxes and thresholds change. Before you act on anything, check it with a qualified professional, such as a lawyer, a registered estate agent or a tax adviser. Every decision about a property is yours.

3. Accepting these terms

By using the site, joining the waitlist, creating an account or buying from us, you agree to these terms. If you do not agree, please do not use the site.

You must be at least 18 years old and able to enter into a binding contract. If you buy on behalf of a company, you confirm that you are authorised to bind it.

4. Your account

You can sign in with a password, or with a one-time sign-in link that we send to your email address. An account is for one person, and you need one to watch the course and to see your purchases.

We may suspend or close an account that is used in breach of these terms. Where the breach is sharing paid content, we may do this without notice. Section 12 explains what this means for your access.

You must:

• give us accurate details and keep them up to date, because we send receipts, access links and consultation links to the email address and mobile number you give us;
• keep your password and your sign-in links to yourself, since anyone who holds them can reach your account;
• take responsibility for activity under your account;
• tell us at info@malaysiapropertyguide.com as soon as you think someone else has accessed it.

5. The course, and what your purchase gives you

When you buy the video course, an individual lesson or the ebook, we grant you a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to use it for your own personal and household purposes, for as long as we make it available.

Videos are streamed through short-lived links tied to the network you are watching from. This protects the licence above. It is not a promise that the service will be available at every moment, on every network or on every device. The ebook is delivered as files that you download for your own use, with your email address printed on every page. Access begins as soon as your payment is confirmed. If you cannot access what you have paid for, see section 8.

That licence does not allow you to do any of the following. Doing so breaches these terms:

• share your account, your password or your sign-in link with anyone else;
• download, record, screen-capture, re-upload, stream or otherwise copy the videos, or copy, forward, re-upload or publish the ebook or other materials beyond keeping your own copy;
• resell, rent, lend, broadcast or make the content available to anyone else, whether or not for money;
• use the content to build, train or improve a competing product, model or dataset;
• remove or get around any technical protection on the content, or any notice of ownership on it.

6. Consultations

A consultation is a one-to-one online session with one of our consultants. It takes place at a time you choose from the slots offered, for the length stated when you book.

A consultation is educational. The consultant explains rules, costs and process, and helps you think through your own situation. The consultant does not act as your agent, lawyer or financial adviser, does not represent you in any transaction, and does not choose a property for you.

Your slot is held while you pay and is confirmed when your payment completes. If payment does not complete in time, the slot is released for others to book.

Consultations are paid in full when you book and are not refundable. Section 8 and our Refund Policy set this out.

Please join on time, using the meeting link we send you. If we cannot hold a session you have paid for, we will arrange another time with you.

7. Prices and payment

Prices are shown on the checkout page for each course, lesson, ebook or consultation, in the currency shown there. That is the price and the currency you pay.

Our payment providers take the payment, on their own secure pages or forms and under their own terms. We never receive or store your card details. Your bank or payment provider may charge its own fees or currency conversion costs. Those are between you and them and are not part of our price.

A discount code reduces the price only while it is valid, within its limits and applicable to what you are buying. An expired or used-up code is not applied, and cannot be claimed afterwards.

Access, receipts and meeting links are issued once the payment is confirmed. A pending payment is not yet a purchase.

We may change our prices at any time. A change never affects an amount you have already paid.

8. Refunds

Nothing sold on this site is refundable, except where mandatory law requires otherwise. This covers the course, individual lessons, the ebook and consultations. Every purchase is paid in full up front and is final. There is no deposit, no instalment plan, no partial refund and no store credit.

If you cannot access something you have paid for, contact info@malaysiapropertyguide.com. The remedy is that we fix your access, not a refund. A payment taken in error, such as being charged twice for the same thing, is different: we correct it.

Our Refund Policy sets this out in full and forms part of these terms. Please read it before you buy.

9. Acceptable use

You agree not to:

• use the site for anything unlawful, or in breach of any law that applies to you;
• try to access any account, server or data that is not yours;
• probe, scan, overload, disrupt or interfere with the site or the systems behind it;
• scrape, crawl or harvest the site or its content by automated means, beyond ordinary search-engine indexing;
• submit someone else’s personal data, including their email address or mobile number, into any form on the site;
• impersonate anyone, or misrepresent your connection with any person or organisation;
• abuse a consultant, our staff or another customer.

10. Intellectual property

The course videos, lessons, ebook, written materials, curriculum, page text, design, logo and brand are owned by Malaysia Property Guide or its licensors. The technology and software are owned by City Commerce Sdn Bhd. All of it is protected by copyright and other laws.

Buying access does not transfer any ownership to you. You receive only the licence in section 5.

Anything you send us, such as a question or a note before a consultation, remains yours. You give us permission to use it for the purpose for which you sent it. If we want to quote you publicly, we will ask you first.

11. Availability, and things outside our control

We work to keep the site and the course available, but we do not guarantee uninterrupted access. Maintenance, hosting or network problems, and other events beyond our reasonable control, can interrupt the service.

We may change, suspend or withdraw any part of the service. Where a change removes something you have paid for, we will act reasonably to put things right.

12. Suspension and termination

We may suspend or end your access if you breach these terms, use the site unlawfully, or if a payment you made is reversed or charged back.

If we end your access because of a breach, your licence ends immediately and no refund is due. You can close your account at any time by writing to info@malaysiapropertyguide.com. Closing it ends your access and, likewise, does not entitle you to a refund.

13. Disclaimers

The site and its content are provided “as is” and “as available”. To the extent the law allows, we exclude all warranties, conditions and representations that are not expressly set out in these terms.

We do not promise that the content is complete, current or free of error, that it suits your circumstances, or that following it will produce any financial, tax or investment result. Property involves risks that you carry yourself, and prices, rules and eligibility can change.

14. Limitation of liability

Nothing in these terms limits any liability that cannot be limited under Malaysian law. This includes liability for death or personal injury caused by negligence, and liability for fraud or fraudulent misrepresentation.

Subject to that, we are not liable for loss of profit, loss of opportunity, loss of expected savings, loss of data, business interruption, or any indirect or consequential loss. We are also not responsible for decisions you make about a property, a purchase, a loan, a tax position or a transaction. Those decisions are yours and should be taken on professional advice.

Subject to the same, our total liability to you for all claims connected with these terms, or with anything you bought from us, is limited to the amount you actually paid us in the twelve months before the claim arose.

15. Privacy

Our Privacy Policy explains how we handle your personal data. It forms part of these terms.

16. Changes to these terms

We may change these terms. The version published here, with its “last updated” date at the top, is the one that applies. Where a change materially affects customers, we will tell them. Continuing to use the site after a change means you accept the updated terms. What you bought earlier remains governed by the terms in force when you bought it.

17. Governing law and jurisdiction

These terms, and any dispute arising out of them or out of anything you bought from us, are governed by the laws of Malaysia. You and we submit to the exclusive jurisdiction of the courts of Malaysia.

This applies wherever you live. If a court finds that any part of these terms cannot be enforced, the rest of them continue to apply.

18. Contact us

Questions about these terms, your account or your purchases: info@malaysiapropertyguide.com.