Terms of Service

1. Who you are contracting with

Malaysia Property Guide is operated by [COMPANY LEGAL NAME], registered in Malaysia under [SSM REGISTRATION NO.], of [REGISTERED ADDRESS]. In these terms “we”, “us” and “our” mean that company, and “you” means the person using the site or buying from it.

2. What we are, and what we are not

Malaysia Property Guide is an independent educational resource. It is not a real estate agency, a developer, or a licensed financial or legal advisor. Nothing on this site, in the course or said during a consultation constitutes investment, legal or tax advice.

What we sell is education and general information: how foreign ownership rules work, what the real costs are, what to check before you commit, and what questions to ask. We do not sell property, we do not represent any developer or seller, we do not receive commission on a property you buy, and we are not a party to any transaction you enter into.

Property markets, laws, taxes and state-level thresholds change. We work to keep the material current, but you must confirm anything you are about to rely on with a licensed professional — a lawyer, a licensed estate agent, a tax advisor or the relevant authority — before you act on it. Every decision you make about a property remains yours.

3. Accepting these terms

By using the site, joining the waitlist, opening an account or buying anything from us, you agree to these terms. If you do not agree with them, do not use the site.

You must be at least 18 and able to enter into a binding contract. If you are buying on behalf of a company, you confirm that you are authorised to bind it.

4. Your account

You need an account to watch the course. An account is personal to one individual.

We may suspend or close an account that is being used in breach of these terms, and we may do so without notice where the breach is sharing paid content. Section 12 says what happens to your access then.

• Give us accurate details, and keep them up to date — we send your receipt, your access link and your consultation link to the email and mobile number you gave us.
• Keep your password and your sign-in links to yourself. Anyone holding them can reach your account.
• You are responsible for what happens under your account.
• Tell us at [SUPPORT CONTACT EMAIL] as soon as you think someone else has got into it.

5. The course, and what your purchase gives you

When you buy the course, or an individual lesson, we grant you a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to watch it for your own personal and household use, for as long as we make it available.

That licence does not let you do any of the following, and doing them is a breach of these terms:

Videos are streamed through short-lived links tied to the network you are watching from. This is a technical measure protecting the licence above; it is not a promise that the service is available at every moment, on every network or on every device.

The course is delivered digitally and access begins immediately on payment. See our Refund Policy: purchases are not refundable.

• sharing your account, your password or your sign-in link with anyone else;
• downloading, recording, screen-capturing, re-uploading, streaming or otherwise copying the videos or the materials;
• reselling, renting, lending, broadcasting or making the content available to any other person, whether or not for money;
• using the content to build, train or improve any competing product, model or dataset;
• removing or circumventing any technical measure that protects the content, or any notice of ownership on it.

6. Consultations

A consultation is a one-to-one session with one of our consultants, held online at a time you select and for the duration stated when you book it.

A consultation is educational. The consultant will explain rules, costs and process and help you think through your own situation; they will not act as your agent, your lawyer or your financial advisor, will not represent you in a transaction, and will not tell you which property to buy.

Your slot is held for you while you pay and is confirmed once your payment completes. If your payment does not complete in time, the slot goes back into the calendar and someone else can take it.

Consultations are paid in full when you book, and are not refundable. Our Refund Policy sets that out in full and it forms part of these terms.

Please be on time and reachable on the link we send you. If we cannot hold a session we have taken payment for — a consultant is unwell, or a payment completed after the slot had gone — we will arrange another time with you.

7. Prices and payment

Prices are shown on the checkout page for each course, lesson or consultation, in the currency stated there, and that is the price and currency you are charged.

Payment is taken through PayPal, on PayPal’s own pages and under PayPal’s terms. You may be able to pay by card there without a PayPal account; either way, we never see or store your card details. Your bank or PayPal may apply a currency conversion or a cross-border fee, which is a matter between you and them and is not part of our price.

A discount code reduces the price only if it is valid, is still within its limits and applies to what you are buying. A code that has expired or been used up is simply not applied; it does not entitle you to the discount afterwards.

Access, your receipt and any meeting link are issued once the payment is confirmed as captured. A payment that is pending is not yet a purchase.

We may change our prices at any time. A change never affects something you have already paid for.

8. Refunds

Nothing we sell is refundable. Course and lesson purchases are digital content delivered immediately; consultations are paid in full in advance and cancelling forfeits the payment. Our Refund Policy explains this in full and forms part of these terms — please read it before you buy.

9. Acceptable use

You agree not to:

• use the site for anything unlawful, or in breach of any law that applies to you;
• attempt to gain access to any account, server or data that is not yours;
• probe, scan, overload, disrupt or interfere with the site or the systems behind it;
• scrape, crawl or harvest the site or its content by automated means beyond ordinary search-engine indexing;
• submit anyone else’s personal data — including someone else’s email address or mobile number — to any form on the site;
• impersonate anyone, or misrepresent your connection with any person or organisation;
• abuse a consultant, our staff or another customer.

10. Intellectual property

The course videos, written materials, curriculum, page copy, design, logo and brand are owned by us or licensed to us, and are protected by copyright and other laws. Buying access does not transfer any ownership to you; you get the licence in section 5 and nothing more.

Anything you send us — a question, a note before a consultation, a piece of feedback — remains yours. You give us permission to use it for the purpose you sent it for. If we ever want to quote you publicly, we will ask you first.

11. Availability, and things outside our control

We work to keep the site and the course available, but we do not guarantee uninterrupted access. Maintenance, hosting problems, network failures and other events outside our reasonable control can interrupt it, and we may change, suspend or withdraw any part of the service. Where a change removes something you have paid for, we will act reasonably about it.

12. Suspension and termination

We may suspend or terminate your access if you breach these terms, if you use the site unlawfully, or if a payment you made is reversed or charged back.

If your access is terminated for a breach, your licence ends immediately and you are not entitled to a refund of what you have paid. You can close your account at any time by writing to [SUPPORT CONTACT EMAIL]; closing it ends your access and, likewise, does not entitle you to a refund.

13. Disclaimers

The site and its content are provided on an “as is” and “as available” basis. To the extent the law allows, we exclude all warranties, conditions and representations that are not expressly set out in these terms.

In particular we do not warrant that the content is complete, current or free of error, that it fits your particular circumstances, or that following it will produce any financial, tax or investment outcome. Property is a risk you take on yourself, and returns, prices, rules and eligibility can all move against you.

14. Limitation of liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Subject to that, we are not liable for loss of profit, loss of an opportunity, loss of anticipated saving, loss of data, business interruption, or any indirect or consequential loss, however it arises, and we are not liable for any decision you take about a property, a purchase, a loan, a tax position or a transaction — those decisions are yours and should be taken on professional advice.

Subject to the same, our total liability to you for all claims connected with these terms or with anything you bought from us is limited to the amount you actually paid us in the twelve months before the claim arose.

15. Privacy

How we handle your personal data is set out in our Privacy Policy, which forms part of these terms.

16. Changes to these terms

We may change these terms. The version published here, with the “last updated” date at the top, is the one that applies. Where a change materially affects customers, we will tell them. Continuing to use the site after a change means you accept the updated terms; what you have already bought stays governed by the terms in force when you bought it.

17. Governing law and jurisdiction

These terms, and any dispute arising out of them or out of anything you bought from us, are governed by the laws of Malaysia. You and we submit to the exclusive jurisdiction of the courts of Malaysia.

This applies wherever you live. If a court decides that any part of these terms cannot be enforced, the rest of them continue to apply.

18. Contact us

Questions about these terms, your account or your purchase: [SUPPORT CONTACT EMAIL].

By post: [COMPANY LEGAL NAME], [REGISTERED ADDRESS].