Legal
Refund Policy
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This policy is short because it says one thing: every purchase from Malaysia Property Guide is final and not refundable. Please read it before you buy.
1. The short version
There are no refunds on anything sold by Malaysia Property Guide. There is no deposit, no instalment plan, no partial refund, no store credit and no transfer of what you paid to something else.
This applies to every customer in the same way. It covers the course, individual lessons, the ebook and consultations, and it covers a change of mind, a change of plan and a decision not to buy property after all.
2. Course, lessons and ebook
The course, individual lessons and the ebook are digital products. Access or download is granted as soon as your payment completes, so nothing can be returned.
These purchases are final and non-refundable from that moment, whether or not you use them. The description of each product is on the site before you pay, so please read it first.
3. Consultations
A consultation is paid in full when you book it. We do not take a deposit, invoice a balance afterwards or offer instalments.
Consultations are non-refundable. If you miss the time you booked, or you cancel it, the payment is not refunded, because the time was reserved for you and cannot be recovered once it has passed.
We do not offer credit towards a future booking in place of a refund. The site has no self-service rescheduling: if you need to move your booking, write to info@malaysiapropertyguide.com as early as you can and we will do what we can to find you another time. We cannot promise one, and a booking you are unable to attend is not refunded.
4. If we cannot give you what you paid for
If you cannot access the course, a lesson or the ebook that you paid for, the remedy is that we fix your access, not a refund. Write to info@malaysiapropertyguide.com and we will fix it.
If we cannot hold a consultation you paid for, for example because the consultant is unavailable or the time had already been taken when your payment completed, we will contact you and arrange another time.
5. Payments taken in error
If you were charged twice for the same thing, or charged for something you did not receive, that is an error and we will correct it. Write to info@malaysiapropertyguide.com with the payment reference and we will look into it.
6. Disputes with your bank
Please contact us before you dispute a payment with your bank or payment provider. A dispute is not a route to a refund under this policy.
7. The only exception
Nothing sold on this site is refundable, except where mandatory law requires otherwise.
Any right you have under the laws of Malaysia that cannot be excluded by agreement is not affected by this policy.
8. Contact us
Questions about a payment, a booking or your access: info@malaysiapropertyguide.com.