Legal
Refund Policy
Last updated:
This is a short policy because it says one thing. Nothing we sell is refundable. Please read it before you buy, so that what you are agreeing to is clear.
Anything below that appears between square brackets is a detail still to be confirmed and published. If you need it before it appears here, ask us and we will tell you.
1. The short version
There are no refunds on anything sold by Malaysia Property Guide. There is no deposit, no instalment plan, no partial refund, no store credit and no transfer of what you paid to something else.
This is deliberate, it is the same for every customer, and we will not make exceptions to it — including for a change of mind, a change of plan, or a decision not to buy property after all.
2. Course and lesson purchases
The course is digital content. Access is granted immediately when your payment completes — there is no waiting period, no shipment and nothing to return.
For that reason, course and individual lesson purchases are final and non-refundable from the moment access is granted, whether or not you go on to watch any of it. What the course covers is described in full on the site before you buy, and you should read that description and decide before you pay rather than after.
3. Consultations
A consultation is paid for in full when you book it. We do not take a deposit, we do not invoice a balance afterwards, and we do not offer instalments.
Consultations are non-refundable. If you cancel, or you do not attend at the time you booked, the payment is forfeited. The slot was held for you and the consultant’s time was reserved for you; that is what you paid for, and it is not recoverable once the time has passed.
We do not offer credit towards a future booking in place of a refund. A cancelled booking is over.
4. If we cannot hold a session you paid for
The one obligation that runs the other way. If we cannot give you the session you paid for — a consultant is unavailable, or your payment completed after the slot had already been taken — that is ours to fix, not yours to absorb. We will contact you and arrange another time.
This is the only circumstance in which a paid consultation moves, and it is arranged with you by a person, not through a self-service screen. There is no customer-facing rescheduling or cancellation function on the site today; if you need to talk to us about a booking, write to [SUPPORT CONTACT EMAIL].
5. Payments taken in error
A refund is different from a mistake. If you were charged twice for the same thing, or charged for something you never received, that is an error and we will correct it. Write to [SUPPORT CONTACT EMAIL] with the PayPal transaction reference and we will look into it.
6. Chargebacks
If you dispute a payment with PayPal or your bank rather than talking to us, your access to what you bought ends and any consultation booked against that payment is released. Please contact us first — a genuine problem is quicker to solve directly.
7. Your legal rights
Nothing in this policy limits any right you have under the laws of Malaysia that cannot be excluded or limited by agreement.
8. Contact us
Questions about a payment or a booking: [SUPPORT CONTACT EMAIL].
Operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS].